Terms of service

Last Updated: September 2026

Welcome to ERAZEN. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

This website is operated by ERAZEN. Throughout the site, the terms “we,” “us,” and “our” refer to ERAZEN.

By using our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

2. Products

We make every effort to display our perfumes, packaging, colors, sizes, and product details as accurately as possible.

However, slight differences in product appearance, packaging, or color may occur due to photography, lighting, screen settings, or packaging updates.

All products are subject to availability.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

ERAZEN reserves the right to change product prices, discounts, promotions, or offers at any time without prior notice.

A price change will not affect an order that has already been confirmed.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, shipping address, and other required details.

We reserve the right to contact you to confirm your order before dispatch.

ERAZEN may cancel or refuse an order in cases including:

  • Incorrect or incomplete customer information

  • Product unavailability

  • Suspicious or fraudulent activity

  • Repeated refused or returned orders

  • Incorrect pricing or technical errors

5. Cash on Delivery (COD)

For Cash on Delivery orders, payment must be made in full to the courier at the time of delivery.

Customers are requested to accept orders that they have placed and confirmed.

If you are unavailable, please coordinate with the courier to receive your parcel.

6. Shipping & Delivery

We aim to dispatch confirmed orders as quickly as possible.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

ERAZEN is not responsible for delays caused by courier companies or circumstances outside our reasonable control.

Customers must provide a correct and complete delivery address and a reachable phone number.

7. Returns & Exchanges

Customers may request a return or exchange according to our Return & Refund Policy.

For hygiene and safety reasons, perfumes that have been opened, used, sprayed, or tampered with may not be eligible for return or exchange unless the product was received damaged or defective.

Any damaged or incorrect product should be reported to us as soon as possible after delivery, along with appropriate photographic or video evidence.

8. Damaged or Incorrect Orders

If you receive a damaged, leaking, broken, or incorrect product, please contact us promptly.

We may request photos or videos of:

  • The received product

  • The packaging

  • The shipping label

  • Any visible damage

After reviewing the issue, we will determine the appropriate solution in accordance with our return policy.

9. Product Use

ERAZEN perfumes are intended for external use only.

Avoid contact with eyes and do not ingest the product.

If irritation occurs, discontinue use.

Customers should review the product information and use the product responsibly.

10. Intellectual Property

All content on this website, including:

  • ERAZEN name and logo

  • Product names

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

is owned by or licensed to ERAZEN and may not be copied, reproduced, modified, or used commercially without prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security

  • Submit false or fraudulent information

  • Copy or reproduce website content without permission

  • Attempt to gain unauthorized access to our systems

We reserve the right to restrict or terminate access to the website if these terms are violated.

12. Promotions & Discounts

Promotional offers, discount codes, bundles, and special prices may have specific terms and expiry dates.

ERAZEN reserves the right to modify or cancel promotions at any time.

Unless specifically stated otherwise, promotional offers cannot be combined.

13. Limitation of Liability

ERAZEN will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, natural disasters, technical issues, strikes, or other unforeseen events.

14. Changes to These Terms

ERAZEN reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page. Your continued use of the website after changes are posted means that you accept the updated Terms of Service.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Thank you for choosing ERAZEN.