Refund policy

Last Updated: September 2026

At ERAZEN, we want you to be satisfied with your purchase.

Return or exchange requests must be made within 15 days of delivery.
The product must be unused, unopened, and in its original packaging.
Perfumes that have been opened or used are generally not eligible for return or exchange due to hygiene reasons.
If you receive a wrong, damaged, or defective product, please contact us as soon as possible with photos/videos of the package and product.

Once your return is received and inspected, we will inform you whether your refund or exchange has been approved.

Approved refunds will be processed through the available payment method agreed with the customer.

Used, opened, damaged due to customer handling, or tampered products are not eligible for return or refund.

If the product is wrong, damaged, or defective due to our error, ERAZEN may cover the return shipping cost.

For other returns, the customer may be responsible for return shipping charges.

For any return or refund request, please contact ERAZEN through the contact information provided on our website.