FAQs

1. What is the delivery time?
Usually 2–5 business days. Order processing normally 1–2 business days leti hai.

2. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) across available delivery locations in Pakistan.

3. What size are your perfumes?
Our standard perfume bottles are 50ml.

4. Are ERAZEN perfumes long-lasting?
Our fragrances are formulated to provide a long-lasting and pleasant fragrance experience. Longevity may vary depending on skin type, weather, and application.

5. Can I return or exchange my perfume?
Yes, eligible products can be returned or exchanged within 15 days of delivery. The perfume must be unused and unopened.

6. What if I receive a damaged or wrong product?
Contact us as soon as possible with photos/videos of the product and packaging. We will review the issue and provide an appropriate solution.

7. How can I track my order?
Once your order is dispatched, tracking information will be provided where available.

8. Do you offer free shipping?
Free shipping is available according to our current offers and shipping policy.

9. How can I contact ERAZEN?
You can contact us through our WhatsApp, phone, or email provided on our Contact page.

10. Where do you deliver?
We deliver across Pakistan, subject to courier service availability in your area.